Politique de confidentialité

Store: Elasinora
Address: Via Sigonio Carlo 11, 41014 Castelvetro di Modena Modena, Italy
Email: contact@elasinora.com
Phone: +39 3503732612
Business Owner: Erik Arbia

1. Personal Information We Collect

When you visit the Elasinora website, create a customer account, purchase products, subscribe to promotional communications, or contact our customer support team, we may collect personal information that is necessary to provide and improve our products and services.

Identity and Contact Information: This may include your full name, billing address, delivery address, email address, telephone number, and any other information you choose to provide when communicating with Elasinora.

Payment Information: Payments are securely processed by authorised third-party payment providers. Elasinora does not directly store your complete credit card or debit card details. Payment providers process your payment data according to their own privacy notices, security procedures, and applicable legal requirements.

Order and Transaction Information: We may collect information about your purchases, including products ordered, selected variants, billing and delivery details, transaction records, order status, cancellations, returns, refunds, and customer support communications.

Technical and Usage Information: When you interact with our website, certain information may be collected automatically, including your IP address, browser type, device type, operating system, language settings, referring website, pages viewed, session activity, and general browsing behaviour.

2. How We Use Your Personal Information

Elasinora may use your personal information for the following purposes:

To receive, process, and fulfil customer orders.
To arrange packaging, shipment, tracking, and delivery.
To securely process payments and confirm transactions.
To provide customer support and respond to questions or complaints.
To process cancellations, returns, withdrawal requests, and refunds.
To communicate important information about your order or account.
To identify, investigate, and prevent fraud or unauthorised transactions.
To improve our website, product selection, services, and shopping experience.
To meet accounting, taxation, consumer protection, and other legal obligations.
To send promotional communications where you have provided consent or where otherwise permitted by applicable law.

3. Legal Grounds for Processing Under the GDPR

Where the General Data Protection Regulation or other applicable European data protection legislation applies, Elasinora processes personal information using one or more of the following legal grounds:

Consent: Where you have clearly agreed to a specific use of your personal information.
Contractual necessity: Where processing is required to complete your purchase, deliver your order, or provide requested services.
Legal obligation: Where processing is necessary to comply with applicable laws and regulatory requirements.
Legitimate interests: Where processing is reasonably necessary for our business operations, security, fraud prevention, service improvement, or customer support, provided those interests do not override your fundamental rights and freedoms.