FAQ

1. How long does delivery take?

Orders are generally processed within 1–2 business days after payment has been successfully confirmed.

After dispatch, the estimated delivery times are:

European Union and Switzerland: 8–10 business days.
United Kingdom: 6–10 business days.
South Africa: 8–12 business days.

These delivery periods are estimates only. Actual delivery times may vary because of customs procedures, courier delays, public holidays, severe weather, seasonal demand, transportation disruptions, or other circumstances outside our reasonable control.

2. Does Elasinora offer free shipping?

Yes. Elasinora provides free standard shipping on qualifying orders over €30.

For orders below €30, the applicable shipping charge is calculated automatically and displayed during checkout before payment is completed.

3. How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.

Please allow a short period for the tracking information to become active in the carrier’s system.

If you have not received your tracking information within 48 hours after dispatch confirmation, please contact us at contact@elasinora.com.

4. Which payment methods do you accept?

Depending on your country, device, and available checkout options, Elasinora may accept:

Visa.
Mastercard.
American Express.
PayPal.
Apple Pay.
Google Pay.
Shop Pay.
Other supported credit cards, debit cards, or digital wallets.

Payments are processed securely through trusted third-party payment providers. Elasinora does not store your complete payment card information.

5. Can I change or cancel my order?

We may be able to change or cancel your order if it has not yet entered processing, fulfilment, or shipment.

Please contact us as soon as possible at contact@elasinora.com and include your order number and requested change.

Although we will make reasonable efforts to assist you, changes and cancellations cannot be guaranteed once order preparation has begun.

After dispatch, an order can no longer be modified or cancelled through the shipping process. An eligible return may still be requested according to our Return & Refund Policy.

6. What is your return policy?

Elasinora offers a 60-day satisfaction guarantee on eligible purchases.

If you are not satisfied with your women’s top, you may request a return within 60 days of delivery, provided that the product meets the eligibility conditions described in our Return & Refund Policy.

Returned items should generally be unworn, unwashed, unaltered, and in their original condition, with original labels or packaging included where applicable.