Shipping policy
Store: Elasinora
Address: Via Sigonio Carlo 11, 41014 Castelvetro di Modena Modena, Italy
Email: contact@elasinora.com
Phone: +39 3503732612
Business Owner: Erik Arbia
At Elasinora, we aim to provide customers with a clear, dependable, and efficient shipping experience when ordering products from our store. This Shipping Policy explains how orders are processed, dispatched, tracked, and delivered, together with important information about delivery delays, customs charges, address changes, and consumer rights.
1. Order Processing
Orders are normally prepared and processed within 1–2 business days after payment has been successfully authorised and confirmed.
After your order has been dispatched, Elasinora will send a shipping confirmation email containing the available tracking number and tracking link.
2. Shipping Destinations and Estimated Delivery Times
Elasinora ships to selected international destinations through trusted postal, courier, and logistics partners.
Our current estimated delivery times are:
- European Union and Switzerland: Approximately 8–10 business days.
- United Kingdom: Approximately 6–10 business days.
- South Africa: Approximately 8–12 business days.
Delivery estimates begin after the order has been dispatched and do not include the order-processing period.
These delivery periods are estimates only and cannot be guaranteed. Actual delivery times may be affected by customs clearance, local courier operations, public holidays, severe weather, seasonal demand, transport disruptions, or other circumstances outside the reasonable control of Elasinora.
3. Shipping Charges
- Free Standard Shipping: Available for qualifying orders with a total value above €30.
- Orders Below €30: The applicable shipping charge will be calculated automatically and shown during checkout before payment is completed.
Any available shipping methods, costs, or delivery options will be displayed during checkout based on the delivery destination and order value.
Where required by applicable law, prices displayed on the Elasinora website include VAT.
4. Shipment Tracking
Once your order has been handed over to the shipping provider, tracking information will normally be sent to the email address entered during checkout.
You may use the tracking number or tracking link provided to follow the shipment’s progress through the carrier’s tracking system.
Tracking information may require a short period to become active after the shipment has been dispatched.
If you have not received a tracking email within 48 hours after receiving confirmation that your order has been shipped, please contact us at contact@elasinora.com.